Choosing a title, receiving your content and getting help: answers to common questions, all in one place.
Choosing a guide
How do I choose a title?
Start with a subject that interests you and read the edition description. Check its contents, format, language and requirements. Contact us before buying if you have a specific question.
A title says “Unavailable.” Can I order it?
No. Only available editions can be purchased. Explore other guides or join the newsletter for catalog updates.
Is the ebook in the same language as the website?
Not necessarily. The edition’s language is specified on its product page. Changing the menu language does not automatically translate the product.
Delivery and use
How do I receive my digital purchase?
Download or activation instructions are sent to your checkout email after successful payment, according to the timing stated in the offer. Your order confirmation may be a separate message.
Do I need an account?
It depends on the product. A downloadable file and an online service can have different access methods. Any requirements are explained on the product page and in the delivery instructions.
Can I read on my phone?
Check the included format and use compatible reading software. PDFs and EPUBs work differently. Read Formats & devices for details.
Can I print the content?
Personal printing is allowed when included in the edition’s license. A digital purchase does not include a printed copy or shipping.
I cannot find the email. Should I buy again?
No. Check your order email address, Spam and Promotions. If the stated delivery time has passed, contact us with your order number and purchase email.
How do I access an app included in an offer?
Follow the activation instructions sent by email. The product page specifies the platform, supported devices, access duration and any renewals.
Payments and support
Which payment methods do you accept?
The options available for your country, device and order are shown at checkout before payment.
Are there recurring charges?
Check the purchase type stated in the offer. Any subscription must specify its frequency, price, renewal and cancellation process. Joining the newsletter does not start a paid subscription.
How do I report a missing download, error or duplicate charge?
Use Contact us and include your order number, purchase email and the problem. Do not send passwords or full card details. You can also read Purchases & protections.
Can a digital purchase be refunded?
Offer terms and applicable rights depend on the situation. For delivery failures, defects, nonconforming content or withdrawal, read Purchases & protections and contact support. Digital format alone does not exclude every protection.
Sources and privacy
Where can I find author and source information?
Read the edition’s information and Editorial standards & sources. For a specific reference, contact us with the title and relevant passage.
How do I change cookies or my newsletter subscription?
For cookies, use Privacy choices in the footer. For email, use the unsubscribe link in the message or contact us. These are separate choices.